SHIPPING & RETURNS

1. SHIPPING

Domestic shipping will be shipped via GiaoHangNhanh, GHTK,...vv.

International shipping will be shipped via DHL Express.

A shipping confirmation with tracking will be sent after the order has been shipped. We offer complimentary international shipping on all purchases over $.

For customers in HCMC, to get the same-day shipping services, we suggest you contact us via Instagram Direct Messenger/ Facebook Messenger.

 

LOCATION

DETAIL

COST

DELIVERY TIME

 

VIETNAM

           

 

 

 

3 WORKING DAYS

 

INTERNATIONAL

 

$40

5-7 WORKING DAYS

 


Orders will be processed and hand to our carrier from 1 - 3 business days. Then we will send you your shipping confirmation along with the tracking number. LASSY won't be held responsible for unforeseen delays caused by weather conditions, pandemic, holiday occur or customs.


2. 
RETURN

LASSY does not accept any return request if the product(s) has no manufacturing defect.

 

For international orders, only full-price, unworn and unwashed items with full tags may be returned within 14 days from the delivery date (not including sale items).

 

For domestic orders, only full-price, unworn and unwashed items with full tags may be returned within 7 days from the delivery date (not including sale items). Domestic orders involve orders that are paid in Vietnam Dong and are shipped within Vietnam.

 

After the allocated timeframe, LASSY reserves the right to refuse any requests from you.

 

If you want to return for an exchange, just send us over an email at Lassyvietnam@gmail.com and we’ll be happy to help you out.

 

. In the case of an exchange, the original shipping fees are non-refundable. LASSY will not be responsible for any charges in case the purchased items have no manufacturing issues.

– For full-price items, exchanges are available for a different size/colour/style.

– For sale items, exchanges are available for a different size (if available) of the same style.

– In the case of exchanges, customers are responsible for the incurred charges, including taxes and shipping fees. Please note that LASSY will not refund the difference if the total value of the exchanged product(s) is lower than the value of your original order. Customers are responsible to pay the difference if the total value of the exchanged product(s) is higher than the value of the original order. In this case, LASSY Team will provide further instructions via email.

 

If you want to return because the purchased products have manufacturing issues, you can request through the email at Lassyvietnam@gmail.com

– LASSY Team will contact you via email within 3 working days after the date you fill in the MAKE A RETURN form.

– Our team will inform you if the returned product(s) are available in stock or not.

+ If yes, our team will send you the new product(s) and will not refund the value of the defective product(s). Please note that you will need to destruct the defective products before we send the package out.

+ If not, LASSY will send you a Credit Refund code that is equal to the total value of the defective product(s), including the shipping fees. You can apply the Credit Refund Code to your next order. Please note that you will need to destruct the defective products before we send you your Credit Refund Code. The Credit Refund Code is valid within 90 days from the received date.

 

We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This will be made available immediately after 2-3 days of processing.

Credit notes can only be used in our online store.

We don't take any responsibility for lost parcels whilst being returned to us.


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